Refund policy

Return & Refund Policy

At Valore Mens, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or different from what you ordered, please contact us so we can help resolve the issue.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as received

  • Be unworn and unused

  • Have all original tags and packaging intact

  • Include the original receipt or proof of purchase

Items that have been worn, used, washed, altered, damaged by the customer, or returned without original packaging may not be eligible for a return.

How to Request a Return

To request a return, please contact us at:

Email: valoremens@gmail.com

Please include your order number, name, contact number, and reason for the return.

Do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Address:
[Email]

Once your return request is approved, we will provide you with the necessary return instructions.

Damaged, Defective or Wrong Items

Please inspect your order immediately after receiving it.

If you receive:

  • A damaged item

  • A defective item

  • The wrong product

  • An item different from what you ordered

please contact us as soon as possible with your order number and clear pictures/videos of the issue.

After reviewing the issue, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

For hygiene and product-safety reasons, certain products may not be eligible for return once opened, used, worn, or damaged.

Returns may also not be accepted for:

  • Used or worn products

  • Products without original tags or packaging

  • Products damaged after delivery due to customer misuse

  • Personalized or customized products

  • Items purchased during certain promotional or clearance sales, where clearly stated at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you want to exchange your item for another size, color, or product, please contact us first.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If your refund is approved, the refund will be processed according to the payment method used for your order.

For Cash on Delivery (COD) orders, any applicable refund will be processed through a suitable payment method after confirmation of the customer's payment details.

Please allow reasonable processing time for the refund to reach your account.

Order Confirmation Advance

For Cash on Delivery orders, Valore Mens may require an advance confirmation payment of Rs. 300–500 before processing the order.

The exact advance amount may vary depending on the order.

The remaining balance will be payable in cash at the time of delivery.

Return Shipping Charges

Unless the return is due to a damaged, defective, or incorrect item sent by Valore Mens, return shipping charges may be the customer's responsibility.

If the issue is confirmed to be our fault, we will provide an appropriate solution.

Questions About Returns

If you have any questions about our Return & Refund Policy, please contact us:

Valore Mens
Email: valoremens@gmail.com